Question 1

What is SaveSync?

Accepted Answer

SaveSync is a save syncing, backup, and sharing tool built for co-op games. It automatically backs up your co-op game saves to the cloud and lets anyone in your group continue hosting, eliminating the need to wait for the original host to be online.

Question 2

How do I install SaveSync?

Accepted Answer

SaveSync is available on Steam. Simply purchase and download it from the Steam store, then launch it from your Steam library. The setup wizard will guide you through the initial configuration.

Question 3

Which games does SaveSync support?

Accepted Answer

SaveSync currently supports popular co-op games including Minecraft Java Edition, Stardew Valley, Satisfactory, and more. We're constantly adding support for new games. Check our Supported Games page for the complete list.

Question 4

How much cloud storage do I get?

Accepted Answer

SaveSync includes 500MB of cloud storage with every purchase, which is enough for most co-op games. Power users can purchase additional storage directly from within the app if needed.

Question 5

How does host transfer work?

Accepted Answer

Host transfer allows you to seamlessly transfer world ownership between group members. Simply select your save in the SaveSync dashboard, click 'Transfer Host', choose the new host from your group members, and confirm. The new host will automatically receive the save file.

Question 6

Does SaveSync work with Steam Cloud?

Accepted Answer

Yes! SaveSync works alongside Steam Cloud without conflicts. It complements Steam Cloud by providing additional features like cross-user syncing and host transfers, even for games that don't support Steam Cloud.

Question 7

What is save activation/deactivation?

Accepted Answer

Save activation control lets you temporarily enable or disable specific saves to work around in-game save slot limits. This is particularly useful for games that restrict the number of save files you can have active at once.

Question 8

My saves aren't syncing. What should I do?

Accepted Answer

First, check your internet connection and ensure you have sufficient cloud storage space. Verify that the game is properly detected in SaveSync and that auto-sync is enabled. If issues persist, try manually triggering a backup or contact our support team.

Question 9

SaveSync can't find my game saves. How do I fix this?

Accepted Answer

SaveSync auto-detects save locations for supported games, but you can manually set the save folder if needed. Go to Settings > Game Settings, select your game, and browse to the correct save directory. For non-Steam games, use the 'Add Custom Game' option.

Question 10

Can I use SaveSync on multiple computers?

Accepted Answer

Yes! SaveSync supports multiple devices. Simply install SaveSync on each computer where you want to access your saves, sign in with the same account, and your saves will be synchronized across all devices.

Question 11

Is SaveSync a subscription or one-time purchase?

Accepted Answer

SaveSync is a one-time purchase that includes lifetime updates and 500MB of cloud storage. There are no monthly fees or subscriptions required for the core functionality.

Question 12

What is your refund policy?

Accepted Answer

SaveSync follows Steam's standard refund policy. You can request a refund within 14 days of purchase if you have less than 2 hours of usage. For specific refund requests, please contact Steam support or refer to our Refund Policy page.

Question 13

How do I purchase additional cloud storage?

Accepted Answer

Additional cloud storage can be purchased directly from within the SaveSync application. Go to Settings > Storage Management to view your current usage and purchase additional storage tiers as needed.

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